33hbd Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data 33hbd collects, how we use it, who we share it with, and the rights you hold as a 33hbd member.
1. Introduction
33hbd ("we", "us", "our") is committed to protecting the privacy and personal data of all users who access or register on the 33hbd platform at https://33hbd.net (the "Platform"). This Privacy Policy describes the types of personal information we collect, the purposes for which we process it, how we keep it secure, how long we retain it, and the rights available to you as a data subject.
This Privacy Policy forms part of the 33hbd Terms and Conditions. By using the 33hbd Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this policy, please discontinue your use of the Platform and contact us at [email protected] to request account closure.
33hbd will never sell, rent or trade your personal data to third-party marketers. Your data is used exclusively to operate and improve the 33hbd platform and to comply with our legal and regulatory obligations.
2. Personal Data We Collect
33hbd collects personal data across several categories depending on how you interact with the Platform. Below is a summary of the data we collect and why.
Identity Data
Full legal name, date of birth, nationality, and government-issued identification documents (National Identity Card, passport, or driving licence) collected at registration and during KYC verification to confirm your identity and age eligibility (21+).
Contact & Account Data
Mobile phone number (Bangladeshi), email address (if provided), username, encrypted password, account preferences, language settings, and communication opt-in status. This data enables account creation, login authentication, and customer support correspondence.
Financial & Payment Data
Mobile banking identifiers (bKash, Nagad, Rocket, Upay wallet numbers), bank account details where applicable, transaction amounts, deposit and withdrawal history, and payment method verification status. We do not store full card numbers or CVV codes — card transactions are processed securely by our payment partners.
Gaming & Betting Activity
Game session logs, bet amounts and outcomes, cricket betting selections, bonus claims and usage, win/loss history, session durations, and responsible gaming tool activations (deposit limits, self-exclusion requests). This data supports fair play enforcement, responsible gaming monitoring and dispute resolution.
Technical & Device Data
IP address, device type and model, operating system version, browser type, screen resolution, time zone (Bangladesh Standard Time UTC+6), session timestamps, and crash/error logs. This data is used for platform security, fraud prevention and technical performance monitoring.
Communications Data
Support chat transcripts, email correspondence, feedback submissions, and any other communications you send to the 33hbd support team. These records are kept to resolve disputes, improve customer service quality, and for regulatory audit purposes.
3. How We Use Your Personal Data
33hbd processes your personal data for the following specific purposes. We do not use your data for any purpose not listed below without obtaining your explicit consent first.
- Account registration and authentication: to create and manage your 33hbd account, verify your identity at login, and maintain account security.
- KYC and age verification: to confirm you meet the minimum age requirement of 21 years and to comply with anti-money laundering obligations.
- Payment processing: to facilitate deposits via bKash, Nagad, Rocket, Upay and partner banks, process withdrawals to your verified payment method, and maintain accurate financial records.
- Platform operation and improvement: to deliver games, cricket betting markets, promotions and other platform features; to personalise your experience; and to analyse aggregate usage data to improve 33hbd services.
- Responsible gaming: to monitor gameplay patterns for signs of problem gambling, to apply responsible gaming tools at the member's or 33hbd's request, and to comply with responsible gaming obligations.
- Legal and regulatory compliance: to satisfy anti-money laundering (AML) requirements, respond to lawful requests from government authorities, resolve member disputes, and maintain records required by applicable law.
Where 33hbd wishes to use your personal data for a purpose not listed above — for example, sending you marketing communications about 33hbd promotions — we will request your explicit opt-in consent before doing so. You may withdraw your consent at any time by contacting [email protected].
4. Legal Basis for Processing
33hbd processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:
- Contractual necessity: processing required to fulfil our obligations to you under the 33hbd Terms and Conditions, including account management, payment processing and the delivery of platform services.
- Legal obligation: processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and lawful requests from regulatory or law enforcement bodies.
- Legitimate interests: processing carried out for the purpose of fraud prevention, platform security, responsible gaming monitoring and improving 33hbd services — where these interests are not overridden by your fundamental rights and freedoms.
- Consent: processing carried out for optional purposes such as marketing communications, where we have obtained your explicit prior consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5. How We Share Your Data
33hbd does not sell, rent or trade your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:
- Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank and other partner institutions receive the financial and identity data necessary to process your deposits and withdrawals. These providers are contractually bound to process your data only for payment purposes.
- Game content providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming and other licensed game studios may receive anonymised session and performance data to support technical integrations. They do not receive your personal identity or financial data.
- Regulatory and law enforcement authorities: 33hbd will disclose personal data to government agencies, financial intelligence units or law enforcement bodies when legally required to do so — for example, in response to a court order, AML investigation, or age verification audit.
- Technology and infrastructure partners: cloud hosting providers, cybersecurity vendors and analytics platforms that support the technical operation of 33hbd. These sub-processors are bound by data processing agreements and may not use your data for their own purposes.
33hbd will never share your personal data with third-party advertisers, data brokers, social media platforms, or any party for marketing or profiling purposes without your explicit prior consent. All third-party data processors engaged by 33hbd are subject to written data processing agreements consistent with applicable data protection law.
6. Cookies & Tracking Technologies
33hbd uses cookies and similar tracking technologies on the Platform to ensure the site functions correctly, to maintain your logged-in session, to remember your preferences (language, currency display), and to analyse aggregate traffic patterns for performance improvements. The following types of cookies are used: essential session cookies (required for login and navigation), functional cookies (preferences and settings), and analytics cookies (anonymised usage statistics).
33hbd does not use third-party advertising cookies or cross-site tracking technologies that build profiles of your browsing behaviour outside of the 33hbd Platform. You may manage or disable non-essential cookies through your device browser settings. Disabling essential cookies will impair the functionality of the 33hbd Platform and may prevent you from logging in or completing transactions.
7. Data Security
33hbd applies industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include: SSL/TLS encryption for all data transmitted between your device and the 33hbd Platform; encrypted storage of passwords and sensitive identity documents; access controls limiting staff access to personal data on a strictly need-to-know basis; regular security audits and penetration testing of the Platform infrastructure; and fraud detection systems that monitor transactions and account activity in real time.
While 33hbd takes all reasonable precautions to protect your personal data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 33hbd will notify affected members without undue delay and will take all necessary steps to mitigate the impact of the breach.
8. Data Retention
33hbd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply: account data and identity documents are retained for the duration of your 33hbd membership plus 5 years following account closure, in accordance with AML record-keeping obligations; financial transaction records are retained for 7 years following the transaction date; support communications are retained for 3 years; anonymised analytics data may be retained indefinitely as it cannot be linked to any individual.
When your personal data is no longer required for its original purpose and no legal retention obligation applies, 33hbd will securely delete or anonymise the data. You may request early deletion of your personal data subject to our legal retention obligations by contacting [email protected]. 33hbd will confirm in writing whether early deletion is possible and the timeframe for doing so.
9. Your Data Subject Rights
As a user of the 33hbd Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with your request and your registered mobile number for identity verification.
✅ Right of Access
You have the right to request a copy of all personal data that 33hbd holds about you, together with information about how that data is used and with whom it is shared. 33hbd will respond to access requests within 30 days.
✏️ Right of Rectification
You have the right to request correction of any personal data held by 33hbd that is inaccurate or incomplete. Where correction requires updated KYC documentation, you will be asked to provide the relevant supporting documents.
🗑️ Right to Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing applies. This right is subject to our legal retention obligations — for example, financial transaction records required under AML law cannot be erased early.
⛔ Right to Restrict Processing
You have the right to request that 33hbd restricts the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing based on legitimate interests, pending verification of whether 33hbd's grounds override yours.
📦 Right to Data Portability
Where 33hbd processes your personal data by automated means on the basis of your consent or a contract, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format. You may request this via [email protected].
33hbd aims to respond to all data subject rights requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. All rights requests are free of charge.
10. Children & Minors
The 33hbd Platform is strictly for adults aged 21 and above. 33hbd does not knowingly collect, store or process the personal data of any person under the age of 21. If we become aware that personal data has been collected from a person under the age of 21 — whether through a misrepresentation at registration or any other means — we will immediately suspend the account, delete the relevant personal data, and forfeit any associated funds in accordance with our Terms and Conditions. If you are a parent or guardian and believe that a minor has registered on the 33hbd Platform, please contact us immediately at [email protected].
11. Third-Party Links & Services
The 33hbd Platform may reference or integrate with third-party services such as licensed game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi) and payment partners (bKash, Nagad, Rocket). When you interact with a third-party service — for example, when a game is loaded from a game provider's server — that provider's own privacy policy and data practices apply to the data processed by them. 33hbd is not responsible for the privacy practices of third-party providers. We encourage you to read the privacy policies of any third-party service you interact with through the 33hbd Platform.
12. Changes to This Privacy Policy
33hbd reserves the right to update this Privacy Policy at any time. When we make material changes — such as introducing a new category of data collection, a new third-party data processor, or a change to our retention periods — we will publish the revised policy on this page with an updated effective date and, where appropriate, notify registered members via a platform notification.
Your continued use of the 33hbd Platform after a revised Privacy Policy has been published constitutes your acceptance of the updated policy. If you do not agree to a revised Privacy Policy, you should discontinue use of the Platform and may request account closure by contacting [email protected]. It is your responsibility to check this page periodically for updates.
13. Contact & Data Protection Enquiries
If you have any questions, concerns or complaints regarding this Privacy Policy or 33hbd's data processing practices, or if you wish to exercise any of your data subject rights, please contact the 33hbd support team. We aim to respond to all privacy-related enquiries within 24 hours Bangladesh Standard Time (UTC+6).
Data Protection Contact: [email protected]
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